Privacy Policy

Welcome to GliaMoves.

We respect your rights to privacy and are committed to handling personal information about you in accordance with the requirements of the Australian Privacy Principles. Please read our Privacy Policy below.

Introduction

Klint Pty Ltd (ABN: 48 169 698 766) trading at GliaMoves (GliaMoves, We, Us, Our) is an online health platform dedicated to improving the lives of stroke survivors through the provision of online therapy products and services.

In this Policy, we explain:

what kind of information we collect and hold about you
how and why we collect it
what we do with that information and who we share it with (and when)
your right to seek access to, and if required correction of, the records we hold about you
your right to make a privacy complaint, to us and others

Before using any of our services or products, it is important that you read this Privacy Policy along with our Terms and Conditions and Disclaimer. These can be found at the bottom of Our website.

What kind of personal information do we collect about you?

We will collect information about you when you use our website, purchase our products or services.

We may collect and hold the following kind of information about you: your name, address, date of birth, email and contact details, credit card details, IP address and billing details. If you choose to engage in individual coaching sessions, other health information about you such as a record of your symptoms, your relevant medical history, your appointments, and other relevant health information.

Where it is lawful and practicable for us to do so, you can be treated anonymously or through use
of a pseudonym (a name other than yours).

How do we collect and hold your personal information?

We will generally collect personal information about you in these ways:

directly from you when you give us your details (eg, face-to-face, over the phone,
via registration form or an online form)
from a person responsible for you
from a third party where we are permitted by law to do that

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our products and services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
to conduct accreditation, quality assurance, staff training or internal audits.

When and why might we share information about you with others?

We may disclose information about you to others outside of our business as permitted or required
under law. This will include situations where we disclose information about you in order:

to comply with our legal obligations (eg. mandatory reporting under legislation,
responding to a court order or subpoena)
to consult with other health professionals involved in your healthcare
to help us manage our accounts, billing and administrative services

Your right to seek access to and to seek correction of the information we hold about you

You have the right to seek access to and correction of the personal information we hold about you. If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’). We will normally respond to your request within 30 days.

Security: how we hold your personal information

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss.

To deliver our services to you, we may transfer information that we collect about you across borders for cloud storage and processing in countries other than Australia. If your personal information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. Credit card information is encrypted before transmission and is not stored by us.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

In the event that there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.

Cookies and Pixels

Our website uses cookies and pixels to enhance your browsing experience and collect certain information about your interaction with our website. Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. These files allow us to recognise your device and gather information about your browsing activities. Pixels are tiny graphics with a unique identifier that are embedded in web pages. They allow us to track user actions, such as the pages visited or the actions taken on our website. This information helps us analyse and optimise our website performance.

Cookies do not access information stored on your computer or any personal information. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Links to Other Websites

Our website may contain links to other third-party websites for your convenience and reference. Please be aware that when you click on a link to a third-party website, you will be directed to a website that is beyond our control. These websites have their own privacy policies, which we encourage you to review. We do not assume any responsibility or liability for the content, privacy practices, or activities of these linked websites.
We take reasonable measures to ensure that the links provided on our website are relevant and safe. However, the inclusion of a link to a third-party website does not imply our endorsement or sponsorship of that website. It is your responsibility to exercise caution and make informed decisions when accessing and using these external websites.

Direct marketing

We may engage in direct marketing activities, which involve the use of personal information to promote our products, services, or offers directly to individuals. We will obtain your express consent before using your personal information for direct marketing purposes. This consent may be obtained through an opt-in process, such as checking a box or providing your contact details specifically for receiving marketing communications.

The direct marketing communications we may send to you include promotional emails, newsletters, special offers, product updates, and other relevant information about our products and services. These communications aim to provide you with valuable insights, offers, or opportunities.

You have the right to opt out of receiving direct marketing communications from us at any time. We will provide you with a clear and easily accessible unsubscribe or opt-out mechanism in every marketing communication we send. Once you opt out, we will promptly cease sending you further direct marketing communications.

We do not disclose your personal information to third parties for their direct marketing purposes without your explicit consent.

Privacy Policy Updates

GliaMoves reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations. We encourage you to review this section periodically for any updates.

How to contact us

To contact us about any privacy related questions and concerns, please contact us at:

Email: hello@gliamoves.com
Post: Ground Floor 03, 351 Burwood Highway, Forest Hill, Victoria, 3130