Terms & Conditions
Welcome to GliaMoves!
Thank you for using our products and services and for taking the time to read our terms and conditions. The website and services available at www.gliamoves.com (the Website) are governed by these terms and conditions. The Website is operated by Klint Pty Ltd (ABN 48 169 698 766) trading as GliaMoves (“we” “us “our”).
By accessing, registering or using the Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and medical disclaimer, govern our relationship with you in relation to the Website. If you disagree with any part of these terms and conditions, please do not use our Website.
We reserve the right to change these terms of use at any time and for any reason. Your continued use of the Website after any amendment constitutes an agreement by you to comply with, and be bound by, the amended terms of use. As such, you should regularly review these terms and conditions for changes.
The term “our website” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
1. About Us
Klint Pty Ltd trading as Glia Moves (we, us, our) is an online health and education platform dedicated to stroke rehabilitation and neurological physiotherapy.
At Glia Moves, we:
a) Create high quality information about neurological rehabilitation and stroke rehabilitation in the form of online programs, information articles and products.
b) Deliver coaching sessions between our clients and Certified Glia Coaches (CGC). Our CGCs are either Registered Physiotherapists under the Physiotherapy Board of Australia or Allied Health Assistants that is trained by Registered Physiotherapists under the Physiotherapy Board of Australia. Our coaching sessions are designed to support you in using our online programs and not designed as a standalone health consultation service.
Our vision is to make movement rehabilitation possible for all stroke survivors. We do this through providing trusted, innovative and accessible programs and services that make a real difference to the lives of stroke survivors.
2. User account
In order to use our online products and services, you are required to create an account on our online course platform. Each client is permitted to create one user account.
Registered account holders must be:
- be over 18 years old;
- be resident in a country outside of the United States of America;
- be capable of entering a legally binding agreement with Us; and,
- agree to these Terms and Conditions, Privacy Policy and Disclaimer.
The content provided to you in your user account is for your use only. It is strictly prohibited to share, redistribute or sell any of the information to any third party.
Your creation of a user account is further affirmation of your representation and warranty of abiding by the conditions outlined above.
It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
You can close your user account at any time by contacting us: hello@gliamoves.com.
3. Limitation of liability
The information provided on this Website and the exercises provided in any of our online programs are general in nature and must not be interpreted as a specific treatment plan that is tailored to your specific needs. The information provided and the GliaMoves programs are in no way intended as a substitute for individual healthcare consultations.
Exercise, such as those in GliaMoves online programs or other exercise programs, have inherent risks and may result in injury. Risks include but are not limited to injury, aggravation of pre-existing conditions, pain, soreness, loss of balance and falls or adverse effects of over-exertion which could include muscle and ligamentous injuries, abnormal blood pressure or heartbeat, or in rare cases, a heart attack. As with any exercise program, if at any point while exercising you begin to feel uncomfortable, breathless, dizzy, faint or experience any physical pain, you should stop immediately and consult with a physician.
To reduce the risk of injury, prior to engaging in any GliaMoves online program, you should always obtain medical or healthcare advice from your regular health professional to ensure the exercises are suitable and safe for your particular situation. In addition, we recommend that see consult your healthcare practitioner before proceeding if you have any of the following conditions: if you are preparing for or recovering from surgery, experience significant spasticity, have joint or muscle contractures, experience shoulder subluxation or shoulder pain at rest or on movement, and any neuropathic pain.
Klint Pty Ltd trading as GliaMoves makes no warranties that an online coaching or online program is suitable for you. We do not guarantee any specific results from the use of our healthcare programs or advice. By using our programs or advice, you agree to release us from any and all claims, damages, or losses that may arise from your use of the healthcare programs or advice provided on this Website and in any of our programs, whether direct, indirect, incidental, special, or consequential damages.
Every effort is made to keep the information provided on this Website and the GliaMoves online programs up-to-date, however, medical, health and fitness information changes quickly. Therefore, some information may be out of date. Any reliance you place on such information is therefore strictly at your own risk.
To the extent permitted by law, Klint Pty Ltd excludes all liability for any loss, injury or damage suffered by you or anyone else, however caused (and whether direct, indirect, consequential or economic and whether arising under contract, tort (including negligence) or otherwise) which may be directly or indirectly suffered in connection with your use of this Website, any of our online programs or coaching services, or as a consequence of any content or information obtained from or through the Website or the websites of other third party content which are linked from this Website.
By using our programs or advice, you agree to release us from any and all claims, damages, or losses that may arise from your use of the online programs or information provided on this website.
4. Copyright, trademark and restrictions of use
The content on this website is either owned by us or licensed to us. This content encompasses the design, layout, appearance, trademarks, icons and graphics. Except as explicitly permitted, redistribution or reproduction of any part or all of the website’s contents is strictly prohibited. This includes, but is not limited to, reproducing, selling or using any of the documents, information, or materials on this website.
The following exceptions apply: you may print or download extracts to a local hard disk for personal and non-commercial use only, and you may share the content with individual third parties for their personal use, provided that you acknowledge the website as the source of the material.
5. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of GliaMoves or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
6. Warranty and Disclaimer
By using our website or course platforms, you accept all risks associated with their usage, including but not limited to the potential damage to your computer, software, or data caused by viruses transmitted through the platforms or third party content and third party websites.
To the extent permitted by law, all warranties, conditions, and claims related to the use of the website or course platforms are excluded, whether expressed or implied. By accessing our website or course platforms, you agree to indemnify Klint Pty Ltd trading as Glia Moves against any losses, damages, costs, or expenses incurred by any individual or entity in connection with your use of the website or course platforms.
Glia Moves does not guarantee that the products and services provided through the website or course platforms are suitable for your specific purposes. All products and services provided through the website or course platforms are offered on an “as is” basis without any warranty, whether explicit or implied.
7. Exclusion of unenforceable terms
In any State or Territory where a clause or term mentioned above is deemed illegal, void, or unenforceable under applicable law, that specific clause shall not apply and will be considered as if it was never included in these terms and conditions for that particular State or Territory. However, if the clause is legal and enforceable in any other State or Territory, it will remain fully enforceable and a valid part of this agreement in those other States and Territories. The exclusion of a term under this provision does not affect or alter the enforceability and interpretation of the other clauses in these terms and conditions.
8. Cancellation and Refund Policy
Glia Moves handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Online programs. Generally, we are unable to issue refunds for purchases of our online programs. This is because our clinical and design team gets to work shortly after the purchase to deliver you your personalised program as quickly as possible. We encourage you to get in contact with us prior to purchases if you have any questions.
We understand it is difficult to see whether the programs are completely suitable for you before you try it. Once we have designed and delivered your online course, you will have three full business days to request a refund. This refund will be the full amount minus a $20 administrative fee. Due to the digital and personalised nature of our programs, after the third day of access you will not be able to receive a refund for the online programs.
Coaching sessions. Coaching sessions are non-refundable at the time of use. You can request a refund for any unused sessions if you purchased a package (more than one session). The amount refunded will be based on the package amount minus the used sessions. The rate charged per used session will be at the single session rate.
9. Jurisdiction
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Klint Pty Ltd trading as Glia Moves that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
